Introduction and History of Merlin Casino
We created Merlin Casino in 2024 with a clear vision: to revolutionise the online gaming experience by merging the legendary world of Merlin the Enchanter with the most advanced technological innovations. Our platform is inspired by the richness of Arthurian mythology to offer French players a total immersion in a world where magic meets modernity.
Operated by Versus Odds B.V., a company established in Curaçao, we position ourselves as an innovative player in the French-speaking online gaming market. Our unique approach combines an immersive theme with cutting-edge features, creating an experience that transcends mere entertainment to become a true interactive adventure.
Since our launch, we have distinguished ourselves by our willingness to challenge industry standards, notably with the introduction of our wager-free bonuses that eliminate the traditional constraints imposed on players. This philosophy reflects our commitment to placing the user experience at the heart of our concerns.
Licensing and Security
We operate under the authority of the Curaçao Gaming Authority (CGA) with official licence number OGL/2024/1410/0814. This accreditation ensures that we adhere to strict standards of security, fairness, and player protection. Although our licence is based in Curaçao rather than France, it represents an official recognition of our compliance with international online gaming regulations.
Our security systems use bank-level SSL encryption to protect all transactions and personal data. We conduct regular audits of our random number generators (RNG) to ensure the fairness of our games, and our identity verification protocols adhere to the most rigorous KYC (Know Your Customer) standards.
User tests confirm the stability and reliability of our platform, with no hitches during transactions or major technical issues. This technical solidity allows us to offer a smooth and secure experience, essential to maintaining the trust of our player community.
Available Games Catalogue
Our game library is one of the largest and most diverse collections on the French-speaking market, with a carefully curated catalogue to cater to all tastes and experience levels. We collaborate with nearly 100 software providers known for their excellence and innovation.
Slot Machines
We offer over 12,000 slot machines, ranging from classic three-reel to the most sophisticated creations on the market today. Our selection includes:
- Megaways: Games with up to 117,649 ways to win
- Bonus Buy: Option to purchase bonus rounds directly
- Progressive Jackpots: Pots that can reach millions of euros
- Exclusive Titles: Creations specially developed for our platform
- Themed Slots: Slots inspired by films, series, and popular universes
Each slot machine is tested to guarantee a competitive return to player (RTP) rate, generally above 96%. Our advanced filters allow searching by volatility, theme, special features, or provider, making it easy to discover new favourites.
Table Games and Live Casino
Our table games section offers more than 200 variants of casino classics, including:
- French Roulette: With the sharing rule to minimise house edge
- European Blackjack: Various variants with rules adapted to different playstyles
- Baccarat: From classic punto banco to speed versions for more dynamism
- Poker: Caribbean Stud, Texas Hold'em, and other popular variants
Our live casino is truly the jewel of our offer, with over 1,000 French tables hosted by professional French-speaking dealers. We collaborate with renowned studios like Evolution Gaming, Ezugi, and Winfinity to offer:
- 24/7 Sessions: Play available at any time
- VIP Tables: Limits up to €50,000 for roulette
- Exclusive Variants: Games found nowhere else
- Social Interaction: Live chat with dealers and other players
- HD Streaming: Optimal image quality on all devices
Bonuses and Promotions
We revolutionise the traditional bonus approach with our innovative wager-free system, eliminating the frustrating constraints that typically limit bonus utilisation. This philosophy reflects our commitment to offering real and transparent value to our players.
Welcome Bonus
Our welcome package reaches €800 + 300 free spins, structured to maximise the experience of new players:
First deposit:
- 100% up to €200 + 100 free spins
- Maximum allowed bet: €4 per spin
- Maximum withdrawal: €1,200
- No wagering conditions on bonus winnings
Second deposit:
- 50% up to €300 + 100 free spins
- Bonus instantly usable
- No game restrictions
Third deposit:
- 100% up to €300 + 100 free spins
- Applicable across our entire catalogue
This wager-free approach means all winnings generated with our bonuses can be withdrawn immediately, without the obligation to replay a certain amount. It's a major innovation positioning Merlin Casino as an industry pioneer.
Regular Promotions and Loyalty Programme
Our VIP program is inspired by the Arthurian universe with progressive levels offering tangible privileges:
Kingdom Levels:
- Squire: 5% cashback + monthly bonus
- Knight: 8% cashback + account manager
- Noble: 12% cashback + exclusive invitations
- King Arthur: 15% cashback + personalised bonuses
Weekly Promotions:
- Magic Monday: 50% reload bonus
- Mystic Wednesday: Slot tournaments
- Enchanted Friday: Boosted cashback on live casino
- Royal Weekend: Prize draws for exceptional rewards
Our unlimited cashback system operates without a cap or restrictive conditions, calculated on net losses of the week and automatically credited every Monday.
Payment Methods and Withdrawals
We understand the importance of offering flexible and secure payment solutions to meet the varied preferences of our French players. Our comprehensive range of payment methods ensures fast and reliable transactions.
Deposit Options
Our deposits are accepted in euros with a minimum amount of €20, allowing all player profiles to access our platform:
Bank Cards:
- Visa and MasterCard
- Instant processing
- 3D Secure safety
- Flexible limits up to €5,000 per transaction
E-wallets:
- Skrill, Neteller, PayPal
- Immediate account credit
- Low or no fees
- Ideal for frequent transactions
Cryptocurrencies:
- Bitcoin, Ethereum, Litecoin
- Enhanced anonymity
- Ultra-fast processing
- High limits for high rollers
Bank Transfers:
- SEPA for large amounts
- 1-3 business days delay
- Maximum security
- No fees on our end
All our deposits benefit from 256-bit SSL encryption and are processed according to the strictest PCI DSS standards.
Withdrawal Process and Timeframes
Our withdrawals are designed to be as smooth as possible, with competitive timeframes and limits adapted to different player profiles:
Processing times:
- Cryptocurrencies: Maximum of 24 hours
- E-wallets: 1-2 business days
- Bank cards: 3-5 business days
- SEPA Transfers: 3-7 business days
Withdrawal limits:
- Minimum: €20
- Weekly maximum: €5,000 (standard)
- Monthly maximum: €50,000 (VIP)
- Increase possible based on VIP level
Our KYC verification process is streamlined to avoid unnecessary delays, requiring only valid identification and a recent proof of address. Withdrawals are generally approved within 12 hours following the submission of the required documents.
User Interface and Mobile Compatibility
Our user interface perfectly embodies the spirit of Merlin Casino, combining magical aesthetics and modern functionality to create an exceptional immersive experience. Every element of design is considered to facilitate navigation while maintaining the enchanted atmosphere that characterises us.
Design and Navigation:
The interface stands out for its colourful and magical universe, with golden and blue tones that evoke Arthurian nobility. Our main menu offers intuitive access to different sections: Casino, Live, Sports, E-sports, Crash Games, Tournaments, and VIP. The smart search bar allows quick location of any game among our thousands of available titles.
Advanced Features:
- Custom Filters: Sort by provider, volatility, theme, or popularity
- Game History: Full access to previous sessions
- Favourites: Save favourite games for quick access
- Demo Mode: Free testing of most slot machines
- Real-Time Notifications: Alerts for promotions and bonuses
Mobile Compatibility:
Our mobile platform offers a perfectly optimised experience on all iOS and Android devices. The responsive interface automatically adapts to screen size, ensuring smooth navigation on both smartphones and tablets.
Mobile Specifics:
- Progressive Web App: Installation possible without going through app stores
- Exclusive Mobile Games: Titles specially optimised for touch
- Push Notifications: Alerts for new bonuses and promotions
- Portrait/Landscape Mode: Automatic adaptation according to orientation
- Offline Functionality: Access to account information without connection
Mobile performance is identical to the desktop version, with optimised loading times and exemplary stability even on variable 3G/4G connections.
Customer Service and Support
Our French-speaking customer support team is one of our major assets, available 24/7 to assist our players in all their requests. We prioritise a personalised and responsive approach, understanding that every question deserves special attention.
Available Communication Channels:
Live Chat:
- Availability 24/7, 365 days a year
- Average response time: less than 2 minutes
- Native French-speaking agents
- Immediate resolution for 90% of requests
- Integrated interface accessible from all pages
Email Support:
- Dedicated address: [email protected]
- Response guaranteed within 6 hours
- Handling of complex requests requiring research
- Personalised follow-up with ticket number
Comprehensive FAQ Section:
- Over 150 questions/answers organised by categories
- Regularly updated with new questions
- Integrated search engine
- Step-by-step guides for common procedures
Expertise of our Team:
Our agents are specifically trained in the peculiarities of the French market and perfectly master:
- Account verification procedures
- Technical details of all our games
- Conditions of our bonuses and promotions
- Accepted payment methods
- Resolution of technical problems
- Advice on responsible gambling
Specialised Support Programs:
- Dedicated VIP support for our premium players
- Personal account managers for high levels
- Specialised technical assistance for complex problems
- Telephone callback service on request
Responsible Gaming and Limits
At Merlin Casino, we consider responsible gaming as a fundamental responsibility, integrated into every aspect of our platform. Our approach goes beyond regulatory obligations to offer a healthy and protective gaming environment.
Personal Control Tools:
Deposit Limits:
- Daily, weekly, and monthly limits
- Immediate activation, modification with 24-hour cooling-off period
- Automatic alerts when approaching set limits
- Full history of changes for transparent tracking
Time Limits:
- Setting of maximum gaming sessions
- Elapsed time alerts every hour
- Forced pause functionality after exceeding
- Customisable reminders according to gaming habits
Self-Exclusion:
- Exclusion periods from 24 hours to 6 months
- Permanent exclusion on simple request
- Automatic blocking of all marketing communication
- Reintegration process with mandatory evaluation
Monitoring and Detection:
Our systems continuously analyse gaming behaviour to identify warning signs:
- Sudden increase in stakes or gaming frequency
- Repeated attempts to exceed limits
- Compulsive gaming patterns (very long sessions, recovery play)
- Repeated requests for limit increases
Partnerships and Resources:
We closely collaborate with specialised organisations:
- SOS Joueurs: French-speaking helpline
- Joueurs Info Service: Free and confidential support
- GamCare: Online resources and tools
- BeGambleAware: Awareness campaigns
Training of our Staff:
All our employees, from customer support to VIP managers, receive continuous training on the detection and management of risky behaviours. This awareness allows us to intervene in a preventive and caring manner.
Advantages and Disadvantages
After several months of activity, we can make an objective assessment of the strengths and areas for improvement of Merlin Casino, based on user feedback and our own performance analysis.
Our Main Strengths:
Innovation of Wager-Free Bonuses:
Our wager-free system revolutionises the bonus experience by eliminating traditional constraints. Players can withdraw their winnings immediately, creating unprecedented transparency in the industry. This approach positions us as pioneers of a new generation of online casinos.
Richness of the Games Catalogue:
With over 12,000 slot machines and 1,000 live casino tables, we offer one of the most comprehensive libraries on the French-speaking market. The diversity of providers ensures constant renewal and varied experiences for all player profiles.
Excellence of the Live Casino:
Our 24/7 French tables with professional dealers create an authentic traditional casino atmosphere. VIP limits up to €50,000 attract demanding players, while the technical quality ensures an exceptional immersive experience.
Responsive Customer Support:
Our always available French-speaking team resolves 90% of issues in real-time, creating a sense of safety and essential trust for our players.
Immersive Interface:
The magical Arthurian universe combined with modern ergonomics offers a unique user experience, easily recognisable and memorable.
Identified Improvement Areas:
Reputation in Construction:
As a new actor launched in 2024, we still need to establish our reputation for the long term. Some mixed online feedback reflects this adaptation period, normal for a recent casino building its trust base.
Curaçao Licence:
Although official and internationally recognised, our Curaçao licence doesn't enjoy the same level of recognition as a French ANJ licence. However, it ensures the same safety and fairness standards.
Complexity of Conditions:
Despite our wager-free bonuses, some conditions remain detailed and deserve careful reading. We continuously work to simplify and clarify these aspects to improve user understanding.
Platform's Youth:
Our recent launch means we still lack the time perspective necessary to assess our long-term reliability. This natural limitation is gradually being filled with time and accumulated experience.
Frequently Asked Questions
What makes Merlin Casino unique compared to other online casinos?
Merlin Casino stands out with its revolutionary wager-free bonuses that allow immediate withdrawal of winnings, its immersive Arthurian themed universe, and over 12,000 games with 1,000 French-speaking live casino tables.
What licence does Merlin Casino have and is it secure?
Merlin Casino operates under the official Curaçao Gaming Authority licence n°OGL/2024/1410/0814. The platform uses bank-level SSL encryption, regular RNG audits and complies with KYC standards to ensure security and fairness.
How do wager-free bonuses work at Merlin Casino?
Wager-free bonuses eliminate traditional wagering requirements. All winnings generated with bonuses can be withdrawn immediately without the obligation to replay a specific amount, providing total transparency.
What are the withdrawal timeframes at Merlin Casino?
Timeframes vary by method: 24h maximum for cryptocurrencies, 1-2 days for e-wallets, 3-5 days for bank cards, and 3-7 days for SEPA transfers.
Is Merlin Casino accessible on mobile?
Yes, Merlin Casino offers a perfectly optimised mobile version with a progressive web app, responsive interface, exclusive touch-optimised games and performance identical to the desktop version on all iOS and Android devices.
Can you play for free before betting real money?
Most slot machines at Merlin Casino offer a free demo mode allowing players to test the games without financial risk and familiarise themselves with the mechanics before playing for real money.